Most people are aware of public social media: non-private social networks used to connect different types of people, examples include Facebook, Twitter, and Google+. What businesses may not know is that the social functionality of public social networks can be used within a private, secure corporate setting. These “company” networks are called enterprise social networks.
How Can ESN Benefit My Business?
Common Features of Enterprise Social Networks
Enterprise Social Networking ROI
Does My Enterprise Need ESN?!
Your enterprise definitely needs ESN if you would like to achieve one or more of the below purposes:
- Testing of innovative ways to connect with management, staff and customers/leads
- Enhancing employee or management collaboration
- Gathering staff feedback
- Providing data to individuals inside and outside an enterprise, empowering employees and promoting consumer loyalty
- Customizing brand strategy, visibility and support via social channels
- Crowd-sourcing new product development
- Launching campaigns or events traditionally handled by management