Enterprise Social Business Feasibility
ESB feasibility consists of 3 phases: Due Diligence, Baseline and Governance. Its purpose is to analyze and study enterprise vision, stakeholders, processes and provide a full opportunity report to support an enterprise in its digital transformation journey from old legacy communication portals to ESN.
Enterprise Social Business Strategy
ESB Strategy consists of 3 phases: Ecosystem Audit, Organizational Audit and Social Network Modelling. Its purpose is to assess digital social environment, define stakeholders activities/ work streams, mitigate gaps, finalize social business strategy and provide ESN vendors competitive intelligence & recommendations.
Enterprise Social Network Execution
ESN Execution consists of 4 phases: Set up, Roll-out, Interlock and Maintenance. Its purpose after choosing the suitable ESN vendor platform with the customer is to set business readiness plan, governance model, translate business use case to technical design prototype, implement community design, launch the community, provide customized training pack and provide community utilization reporting.
ESN Purpose and Strategy
Internally, social tools can help employees to access the knowledge and resources they need to work together effectively and solve business problems. Enterprise social networking includes the use of social intranet software to improve communication and collaboration between employees.
Externally, public social network platforms can help an organization stay close to their customers, improve customers and partners engagement thus generate more business revenue.